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♪ Will a credit report be
run prior to rental?
Generally,
yes. We also have alternative programs if your credit is
blemished. After your application is received, we will contact you to
discuss other options..
♪ Does my Rent-To-Own Agreement include accessories?
Yes, each instrument includes some basic free accessories. However, some of
the music directors require additional accessories and a method book which
must be purchased. Orchestra instruments will be strung and include a
bow, polish cloth and rosin. Band instruments will include the required
mouthpiece, mouthpiece cap, basic ligature, and cork grease or oil as
applicable.
♪ How does the maintenance program function?
The Music Center’s repair center is the only repair center authorized to
complete repairs on this instrument while it is under contract. Our repair
center will maintain the instrument in playing condition at no additional
charge, provided the damage is not willful or due to negligence. Simply drop
the instrument off in our store to obtain a work order receipt stub.
Generally, repairs will be completed within 10 days and you will be notified
when the repairs have been completed. In some cases, The Music Center may be
able to provide the student a loaner instrument while their instrument is
being repaired depending upon inventory availability. However, it is
always best to ensure your child will not need the instrument for class or
performance during the time the instrument is being repaired. The maintenance
program coverage automatically cancels if your account becomes past due.
However, it may be re-instated by bringing your account to a current status.
Maintenance coverage does not cover expendable items such as mouthpieces,
ligatures, drum sticks, etc.
♪ Is my Rent-To-Own instrument insured?
Yes, if you have elected the option of paying the maintenance/replacement fee
within your agreement. Our standard Rent-To-Own agreement includes Fire/Theft
replacement with a payment of a $25.00 deductible prior to processing a
claim. A notarized Police report is also required within 14 days of the
incident. The replacement coverage automatically cancels if your account
becomes past due. However, it may be re-instated by bringing your account to
a current status. (Reinstatement is not effective if a loss has occurred
during the time the account was past due.) Maintenance/replacement coverage
does not cover expendable items such as mouthpieces, ligatures, drum sticks,
etc. if lost in a separate incident from the instrument.
♪ What if my student no longer wants to participate in a music program?
The Music Center’s Rent-To-Own agreement is semester-friendly and may be
canceled at any time after the 4 month minimum period is met as long as the
monthly payments are current. The instrument and all accessories must be
returned to the Music Center for the agreement to be canceled.
♪ Do I own this instrument?
Once we have posted the final payment, as denoted within your agreement, you
own the instrument. You also have the option to pay off the instrument at any
time based upon the principal amount owed plus sales tax.
♪ What if my student changes instruments or outgrows the instrument?
Orchestra instruments are sized. As the student grows the student may need
larger sizes throughout the contract term. The Music Center will upsize
Orchestra instruments as your student grows, and will transfer the principal
portion of the payments you have paid to the new contract. In the case of
Band instruments, the principal paid cannot be applied to a different type of
instrument. If you would like to upgrade your students’ instrument, (example:
used to new or from a student line to an intermediate line), the principal
paid may be applied to the new Rent-To-Own or purchase. However, in rare
cases, a band director may request a student change instruments. In these
cases, The Music Center will apply the principal paid to a new Rent-To-Own
contract.
♪ May I make monthly payments with a credit card or have my checking account
debited?
Monthly rental payments may be made with cash/check/credit card in our store.
You may also request a payment coupon book for mailed payments. The Music
Center also offers an AutoPay option which charges your credit or debit card
monthly. You may also call our offices with a credit card payment.
Additionally, we are now offering a program to automatically debit your
checking account with your bank each month for your payment.
♪ How much interest/maintenance am I paying each month?
The Music Center’s Rent-To-Own program does not charge interest. The monthly
payment consists of the following: principal, maintenance, carrying charge
(or administrative service fee), and sales tax. These amounts will not
fluctuate during the term of the contract. Maintenance/Replacement coverage
is optional, but highly recommended on every contract. The monthly
maintenance fee varies depending upon the different instruments.
♪ What do I do if my account becomes late?
Call our offices as soon as possible to make payment arrangements! If the
account becomes past due (10 days past the due date), a $2.00 late charge
will be assessed to your account. It is always in your best interest to
contact our offices if you should experience financial difficulties which
prevent you from making your payments on a regular basis.
♪ How do I care for the instrument?
Cleaning the instrument (inside and out) after each use is highly
recommended. Basic care kits designed for each specific band instrument are
available for purchase; polish cloths for the outside (to remove body oils
left behind by fingers) and other cleaning tools for the inside. Orchestra
instruments should be polished after each use to maintain the finish and to
remove body oils left behind by the fingers. Instruments, mouthpieces, and
orchestra bows are fragile. Special care should be taken to eliminate dents,
scratches, scrapes, and other damage. Instruments, mouthpieces, and orchestra
bows should be stored in their case whenever not in use.
♪ Are the used instruments in the rent to own program sterilized for my
child’s protection?
All used instruments have been antiseptically cleaned and are acceptable for
use. Acids are neutralized and the deposits are cleaned out. Viruses cannot
live on hard surfaces for a prolonged period of time.
♪ Are there any options to keep my instrument under a maintenance program
after I pay off the instrument?
Yes, we do offer a separate maintenance contract that will cover the
maintenance of your instrument. The cost varies, depending upon the specific
instrument.
♪ Must we rent or lease the instrument or can we purchase the instrument?
No, you are not required to rent or lease the instrument. The straight
purchase option is available to you. If the information is not found on-line
for purchase, please call or contact us for your cash purchase price.
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